Refund policy

Return & Refund Policy

Name: Yuvraj V

Website Name: ZENTROX
Email: yuva37578@gmail.com
Effective Date: [Insert Date]

Thank you for shopping with ZENTROX. We strive to ensure that you are satisfied with your purchase. Please read our Return and Refund Policy carefully.

1. Eligibility for Returns

You may request a return if:

The item was delivered damaged or defective
You received the wrong product
The product is unused, unopened, and in its original packaging
The return request is made within 7 days of delivery

Items must be returned in original condition with all tags, packaging, invoice, and accessories (if any).

2. Non-Returnable Items

The following items are not eligible for return:

Used or damaged products (unless received damaged)
Items returned without original packaging
Products purchased during clearance or special sale (unless defective)
Personal care or hygiene products (if applicable)

3. Return Process

To initiate a return:

Email us at yuva37578@gmail.com
Mention your:
- Order number
- Product name
- Reason for return
- Clear photos (if damaged/defective)

Once approved, we will provide return instructions.

4. Refund Policy

Refunds will be processed after we receive and inspect the returned item.
Refunds will be issued to the original payment method.
It may take 5–10 business days for the refund to reflect in your account depending on your bank/payment provider.

If the order was paid via Cash on Delivery (COD), you will need to provide bank account details for the refund.

5. Cancellation Policy

Orders can be cancelled within 24 hours of placing the order.
Once the order is shipped, it cannot be cancelled.

6. Shipping Charges

Return shipping charges may be borne by the customer unless the product was damaged or incorrect.
Original shipping charges (if any) are non-refundable.

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact:

ZENTROX
📧 Email: yuva37578@gmail.com