Shipping policy
Shipping Policy
Website Name: ZENTROX
Email: yuva37578@gmail.com
Thank you for shopping with ZENTROX. This Shipping Policy outlines how we process and deliver orders across India.
1. Order Processing Time
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All orders are processed within 1–3 business days after payment confirmation.
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Orders are not processed on Sundays or public holidays.
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In case of high order volume, processing may be slightly delayed. Customers will be notified if there is a significant delay.
2. Shipping Time
Estimated delivery timelines:
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Metro Cities: 3–5 business days
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Other Cities & Towns: 5–8 business days
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Remote Areas: 7–12 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
3. Shipping Charges
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Shipping charges (if applicable) will be displayed at checkout.
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Free shipping may be offered on selected products or order values (if applicable).
Shipping charges are non-refundable once the order has been shipped.
4. Order Tracking
Once your order is shipped:
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You will receive a confirmation email or SMS with tracking details.
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You can track your shipment using the tracking link provided.
5. Cash on Delivery (COD)
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COD is available on eligible orders.
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ZENTROX reserves the right to disable COD for certain locations or high-value orders.
6. Delivery Issues
If you experience any issues such as:
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Delayed delivery
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Damaged package
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Missing items
Please contact us within 48 hours of delivery at:
Include your order number and relevant photos (if applicable).
7. Incorrect Address
Customers are responsible for providing accurate shipping details.
ZENTROX is not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.
8. International Shipping
Currently, ZENTROX ships only within India.
(You can remove this line if you plan to ship internationally.)
9. Contact Us
For any shipping-related questions, contact:
ZENTROX
Email: yuva37578@gmail.com